Delivery Information

Deliveries are sent on a 48 hour tracked RM delivery. We send emails out at all stages, so once your order has been despatched we will send another email with tracking information where appropriate.

Although our warehouse team pick and pack orders at weekends, we do not ship on Sundays therefore an order placed after 12 noon on a Saturday will not ship until Monday.

Our carriers are operating a 'contactless delivery', with GPS tracking to ensure your house has been visited.

 

Mainland delivery.

Our delivery charges are from only £3.95 per order for 48 hour delivery to a UK mainland address.

Please note that offshore UK destinations ie Islands of Scilly, Isle of Man, and Scottish Islands may incur a surcharge which is weight dependent and calculated as you enter your address in the checkout. We cannot offer next day delivery/Saturday delivery to these destinations.

We also offer a UK 24 hour delivery service, subject to access.  If the item(s) are 'In Stock' and the order is received before 12 noon, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday. If you order on a weekend your parcel will be despatched the next working day. This service is subject to credit clearance and we require a day time telephone number for our security check. This service is £5.95. These orders will require a signature upon delivery.

Overseas delivery.

Brexit Update Unfortunately due to Brexit restrictions we are currently unable to accept orders for overseas deliveries

BFPO orders.

We are pleased to be able to support BFPO delivery and pass on charges made to us under our MOD contract. You MUST select BFPO from the country field otherwise you will be charged at overseas rates.

Delivery times.

If all your items ordered are "In Stock" and "Standard Delivery" has been chosen, you should receive them within 2 days....like all companies, at busy times of year, delivery may take a little longer.

Orders placed with the 24 hour delivery option : If the item(s) are in stock and the order is received before 12 noon, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday.

A signature may be required on receipt, so it may be more convenient for you if we deliver to your work or an address of a friend. We will send you an email when your order leaves us. This may contain a carrier reference for you to track your parcel.

Prices and Taxes

All prices include VAT charged at the current rate of 20% where applicable.

Returns and Refunds

We want you to be delighted with the quality of the goods you receive from BrightMinds. However, if for any reason you do wish to return any items from your order, please do so within 90 days of receipt and in resalable condition for either a full refund of the value of the goods or an exchange.

Refunds are normally processed within 7 days of receipt please allow longer over Christmas period as we return to full staffing on 6th January. 

Faulty Goods.

If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost. Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.

Your statutory rights.

Our guarantees are provided in addition to your statutory rights as a consumer.

Cancelling an Order

If you wish to cancel your order, please email us info@brightminds.co.uk

Cancelling Despatched Goods.

If the goods have already been despatched we ask you to package them up, in re-saleable condition and return them to us at your cost. Please be aware that proof of posting is NOT proof of receipt and for this reason we recommend you use a signed-for insured service. We will refund the total amount of money paid by you for the goods, less any costs to collect the goods if you do not send them back to us. We will refund you as soon as possible and in any case within 30 days of us receiving your notification.